TERMS AND CONDITIONS
Any access to or visit to the site www.izavandee.ro or use of the Services offered through this Site implies acceptance of the Terms and Conditions set forth below, unless there are distinctly formulated conditions of use for that Content or you have another validly concluded user agreement. If you do not agree with the Terms and Conditions set forth in this Document, please do not use this Site.
This site is operated by the company NOIOVA S.R.L., has its headquarters in Busteni Street, No.8, Chamber No.4, Pantelimon City, Ilfov County, postal code 077145, andnoegistrata to the Trade Register under no. J23/2111/2021, identified with CUI 44038643, e-mail office@izavandee.ro, phone +40 212556781/+40 212556782, share capital 200 lei, bank account RO09BTRLRONCRT0597839401, hereinafter referred to as NOIOVA S.R.L.
Access to the Services on the site will be allowed only to Members and Clients and only after accepting the conditions of use established by this Document and the conditions stipulated in the documents that complete it:
- Protection of personal data
https://www.izavandee.ro/protectia-datelor-personale - Cookie Policy
https://www.izavandee.ro/staticPages/view/26 - Security of
https://www.izavandee.ro/securitatea-informatiilor information
DEFINITIONS
Customer - The person who has or obtains access to the Content and Service and who has placed at least one Order on the Site;
Account - the assembly consisting of an e-mail address and a password that allows a single User access to restricted sections of the Site through which access to the Service is made or the transmission of the Order, in which case it contains information about the Customer and the Customer's history on the Site (Orders, invoices, product guarantees, return, etc.);
Content
- any information located on the Site or available on the Service that can be visited, viewed or accessed by the User / Member / Client through an electronic device;
- the content of any communication sent to the Users / Members / Clients by NOIOVA by electronic means and / or any other available means of communication;
- any information communicated by any means by an employee / collaborator of NOIOVA to the Members / Clients according to the contact information specified by him/ her;
- information related to the Products and/or prices charged by NOIOVA in a certain period;
- information related to the Products, services and/or prices charged by a third party with whom NOIOVA has concluded partnership contracts, within a certain period;
- data relating to NOIOVA or its other data;
Order – the operation by which the Customer expresses his intention to purchase products sold through the Site by NOIOVA;
Contract - represents the consensual distance agreement between NOIOVA and the Client regarding the sale, respectively the purchase, of one or more Products on the Site, by launching an Order by the Customer and its acceptance by the Seller, in compliance with the legal provisions and the Terms and Conditions;
Document - these Terms and Conditions;
Member - The natural person who has or obtains access to the Content, through any means of communication or under a user agreement and who requires the creation and use of an Account;
Newsletter - means of periodic information, exclusively electronically, respectively e-mail or other form of distance communication (e-mail, SMS) on the Products and / or promotions carried out by NOIOVA in a certain period;
Products - Any goods (products) that are made available to the User by NOIOVA for purchase, for a fee, by using the Site.
Service - The e-commerce service carried out exclusively on the public available sections of the Site, in the sense of giving users the possibility to Contract products using exclusively electronic means, including other means of distance communication (telephone). The products offered through this Site are available for delivery to the countries of the European Union.
Site – the domain www.izavandee.ro and its subdomains.
Specifications – all specifications and/or descriptions of products as specified in their description.
User - The natural person who has or obtains access to the Content, through any means of electronic communication, who does not have an Account created and has not placed any order on the Site.
Transaction - the payment transaction, respectively the collection, of a sum of money as a result of the sale, respectively the purchase, of a Product through the Site.
GENERAL PROVISIONS
NOIOVA may modify this Document at any time to reflect changes in legislation, internal policies or the technology used. Any changes to the Document will be effective in the case of the Services only for orders registered after the publication of such changes on this Site.
NOIOVA has the right, at any time, to modify, suspend or terminate the online marketing of the Products, partially or totally, temporarily or permanently, with or without prior notice / notice / .
NOIOVA will make the technical efforts to ensure the proper functioning of the Site. In the event that there will be interruptions in operation or impossibility of access by users / Clients / Members for a fixed period of time, NOIOVA will not be liable to any person for any damage or losses suffered, resulting directly or indirectly as a result of improper use of the Service provided, non-functioning of the Service for technical reasons and / or from the action of third parties.
NOIOVA will make the necessary efforts to achieve the purpose of the Site and has no responsibility for the Content posted by Users on the Services.
NOIOVA assumes no responsibility and will not be liable for any damage or viruses that could affect your computer or other electronic equipment as a result of accessing or using this Site or downloading any material, information, text, video or audio images from the site.
Accessing this Site is at the user's own risk, NOIOVA not being in any way liable for any direct or indirect damages caused by accessing the Site or as a result of making / completing an Order or any use of the data and information on this Site.
RULES OF USE OF THE SITE
It is forbidden to use the Site for the promotion or marketing on it of goods or services other than those presented by NOIOVA.
It is forbidden to use the Site to display or transmit any material that is unlawful, abusive, licentious, libelous, vulgar, instigator, threatening, pornographic or profane, or any other material that may constitute or encourage conduct that may give rise to a crime or that could lead to civil liability or constitute a violation of other legal provisions.
It is forbidden to access the Site or use the Services in a way that damages, disables, overloads or damages any server or networks contained in any server or that could influence the use of the Services by any other User.
It is forbidden to delete, add, insert, modify information on the Site, as well as any attempt to gain unauthorized access to the Site, to the accounts of other Users, to connected computer systems or networks or to any other Services by fraud, decoding passwords or by any other means, including by exploiting a means unintentionally made available by NOIOVA. Any violation of the provisions of this section, may lead to permanent or temporary blocking of access to the Site and the obligation of its author to pay compensation for the damage caused.
The Controller reserves the right to disclose at any time any information the disclosure of which is necessary to comply with any law, regulation, judicial procedure or request by state bodies.
INTELLECTUAL AND INDUSTRIAL PROPERTY
The content of the Site, as defined in the preamble, including without limitation all static texts and images, dynamic images and/or multimedia content, buttons, commercial symbols, trademarks and/or commercial designs are the exclusive property of NOIOVA, and it is reserved all the rights obtained in this regard directly or indirectly (through use and/or publication licenses).
Users / Clients / Members may use the Site Content exclusively for informational, non-commercial or personal purposes, being forbidden to copy, retrieve, reproduce, publish, transmit, sell, partially, fully or modifiedly distribute the content of this Site for other purposes, unless permitted by exceptions to the applicable copyright laws or by express agreements from NOIOVA.
To the extent that you wish to use, retrieve, copy or distribute some of the Content, please send us a message to the email address office@izavandee.ro stating the Content you wish to use, the actual manner in which you intend to use it and the intended purpose, which are the "Terms" of the user agreement. In the absence of prior written consent from the Operator, any distribution, communication, copying, display, reproduction, publication, license granting of use, creation of derivative works, transfer or sale of the Content shall be considered a violation of the Terms and Conditions, as well as of the rights enjoyed by the holders of intellectual property rights in the Content.
Users who publish / submit any Content on the Site have the obligation not to harm in any way the copyrights of a third person.
INFORMATION PRESENTED ON THE SITE
All elements used to describe the Products (such as, but not limited to, static or dynamic images, descriptive text, graphic or video presentations) do not represent a contractual obligation on the part of the Seller, these being used exclusively for the purpose of presentation and information. For this reason, we ask you, before placing an Order, to carefully check the characteristics of the Product as presented on the Site.
NOIOVA does all due diligence to ensure the correctness and completeness of the data and information published on the Site, including the description of the Products, as well as the prices indicated. However, persons using this Site are informed of the possibility of errors. To the extent that it is found that the error has affected or, as the case may be, influenced an Order or the Concluded Contract, NOIOVA will inform the Customer as soon as possible in order to reconfirm the Order / validity of the Contract or, possibly, its / its cancellation.
Products that are the subject of sale as part of a promotion or campaign of any kind will also be subject to the terms and conditions applicable to that campaign or promotion and which will be duly announced in advance. Users/Customers/Members are kindly asked to read the terms and conditions applicable to a particular campaign or promotion before placing an Order on products that are part of that campaign or promotion.
ONLINE SALES POLICY
Access to the Site in order to make an Order is allowed to any User who acts with a legitimate purpose and who has the intention to purchase from the Seller one or more Products, in compliance with this Document.
Only persons who have reached the age of 18 at the time of the Order and wish for the delivery of the Products to take place within the European Union may place orders on the Site.
There is no minimum value for making a order on the Site.
NOIOVA sells the Products online in retail (retail) system, not intended for resale or distribution for commercial purposes.
NOIOVA reserves the right to deny access to some Users / Members / Customers to some or all of the functions related to online marketing, as well as to restrict the processing and / or delivery of an Order if there are suspicions of fraud on their part or if it has a behavior that may harm noiova's interests.
Posting opinions on products or communicating with NOIOVA can be done by using the data mentioned in the "Contact" section of the Site. Opinions or addresses containing insults or undisclosed language will be removed from the Site or ignored, NOIOVA having the freedom to obtain the information received without having to justify its actions.
ACCOUNT
In order to purchase a Product you must have an Account.
The account is created either voluntarily, and the mandatory fields will be filled in with the requested personal data – e-mail address and password, or by our operator – on your behalf, when you prefer to order products by phone, our operator will take over and enter the personal data in the Account.
The account can also be created through a social network (e.g. Facebook, Gmail) your personal data. Authentication (email address and password) will be imported from the existing account on these networks.
To find out what personal data we collect to create your Account, how we use it and how you can exercise your rights, please refer to the Personal Data Protection document available here https://www.izavandee.ro/protectia-datelor-personale
If you are not a consumer (but a representative of a legal person) and you order products for a legal entity that you represent and on behalf of which you act, you will need to provide us with additional information about this entity (name, registered office, registration number, tax identification code). In any communication with us on behalf of the legal entity you represent, you will act on its behalf and you will legally bind that entity.
Following the creation of the Account, the Client will receive on the indicated e-mail address a link confirming the Account that will have to be accessed by the Client in order to complete the registration procedure.
COMMAND
In order to purchase Products, you can send an Order to us by following the ordering process on the site or by phone.
The order through the Site is made through the following steps:
(i) Selecting the Product(s) and adding them to the shopping cart by pressing the "Add to Cart" button.
(ii) Pressing the "Checkout" button, and a page will be opened for authentication in the Account or entering personal data, if you are not already an account or you do not have the data entered - name, surname, email address, contact phone, those regarding the billing and delivery address, the desired payment method, the application of any discounts as a result of holding a voucher code, discount code or gift card, ticking the section "I agree with the Terms and Conditions", expressing or not the consent for receiving the Newsletter and the method of receipt.
(iii) Transmission of the order to NOIOVA.
The customer must ensure that the order data and the information provided for delivery and contact are correct. During the ordering process, before submitting the order you can check, modify or correct any errors, review the list of ordered products.
The addition of a Product to the shopping cart, in the absence of completion of the Order, does not entail the registration of that Order, implicitly the automatic reservation of the Product.
The order represents your offer to purchase the products, being subject to confirmation by NOIOVA.
After making the Order, the Customer will receive an e-mail notification message regarding the registration of the Order. Also, the notification regarding the registration of the Order will include the order number (allocated to each order) in the NOIOVA system, the details of the Products ordered, the total price of the Order, including the delivery costs. The notification received by the Customer after making the Order regarding the taking over of the respective Order has the role of informing and does not represent the acceptance of the Order by us.
After checking the stock of Products, NOIOVA confirms by e-mail the availability of the ordered Products, the delivery term and, respectively, the acceptance of the Order. Acceptance of the Order means the conclusion of the contract between you and NOIOVA, the Contract being part of both the provisions of this Document and any subsequent agreements between the Client and NOIOVA regarding an Order, regardless of whether or not they are contained in an electronic or material document.
The order can also be placed via phone - providing our operator with the necessary data to open you on your behalf. a user account, including an e-mail address through which the acceptance of your order and its confirmation can be made. This e-mail will also contain links to the Processing of Personal Data and this Document that we invite you to study. The acceptance of the order and, respectively, the existence of a contract between you and us is implicit and proven by the recording of the telephone call.
If we are unable to send the order placed on the www.izavandee.ro through the courier company chosen by you (technical reasons, increased volume that would lead to increased time), we reserve the right to send the order with another courier company than the one selected in the checkout page.
NOIOVA may cancel the Order launched by the Client, with the concomitant or subsequent notification of the Client, without being held liable for such an action, in the following cases:
(i) failure of the issuing bank to accept the Customer's card, the Transaction, in the case of online payment;
(ii) invalidation of the Transaction by the card processor agreed by NOIOVA, in case of online payment;
(iii) the data provided by the Client on the Site is incomplete and/or incorrect;
(iv) the Customer's express request to withdraw from the Order, expressed in writing;
(v) the technical impossibility of processing the Order at the site level, for reasons beyond the control of the Seller;
(vi) any of the terms and conditions herein have not been exactly observed by the Customer.
DELIVERY. TRANSFER OF OWNERSHIP AND RISKS
The products are delivered by courier anywhere in the European Union.
The delivery term is indicated in the e-mail accepting the Order, respectively within a period of 3 -7 working days, without exceeding the 14-day term.
The customer will be able to fill in the Order form a single delivery address for each Order made.
Ownership and risks of the Products shall be transferred upon delivery, subject to payment by the Customer.
We do not assume responsibility for losses that may arise from the event of late delivery – if they are caused by circumstances beyond our control or for which we have not been able to take reasonable measures to prevent the delay (government actions, force majeure impediments, wars, acts of terrorism, protests, riots, civil unrest, fires, explosions, floods, epidemics, strikes.)
If the product cannot be delivered NOIOVA undertakes to inform the Customer about this unavailability, and the amounts paid in having to be reimbursed within a maximum of 30 days.
The maximum amount of damages that can be paid by NOIOVA to any Client in case of non-delivery or improper delivery is the value of the amount collected by NOIOVA from this Client.
BILLING AND PAYMENT
The price of the Products is the one mentioned on the Site and includes VAT in the applicable rate according to the legislation in force.
The delivery cost is charged in addition to the price of the products. The delivery of the Products will be for a fee or free of charge, depending on the conditions applicable to the Order or the campaign carried out by NOIOVA on the date of the Order.
The ordered products can be paid in cash, in the local currency, on delivery (reimbursement), online - with the card through the platform available on the Site.
Also, the Order can be paid partially or in full with a gift card or voucher issued by NOIOVA.
The payment card data will not be accessible to NOIOVA nor will they be stored by NOIOVA, but only by the payment processor integrated in the Site and by the transaction authorization institution or another entity authorized to provide card identification data storage services, about whose identity the Client / User / Buyer will be informed, prior to data entry.
We make every effort to ensure that the Price stated on the Site is fair and complete. If we find that there is an error, we are not obliged to supply you with that product at the wrongly mentioned price, and will restore any amount already collected in the absence of your agreement. to purchase the Product at the right price.
The Seller will issue to the Customer an invoice for the delivered Products, and the Customer is obliged to provide all the information necessary to issue the invoice according to the legislation in force.
The Seller will send to the Customer the invoice related to the Product Order, as well as for any other costs related to the Order, in material or electronic format, by including the invoice in the package that includes the delivered Products, respectively by e-mail, at the address mentioned by the Customer.
CONFORMITY OF PRODUCTS AND WARRANTIES
If you are a consumer, and upon Delivery you find that a product does not match your Order. (accepted and confirmed by us under this Document), you may ask us to (a) repair it or (b) replace it without any payment from you within 15 calendar days of informing us (if repair or replacement applies to that type of product and is possible) or (c) to refund you the price paid (provided that you return the product to us at our expense - when we request it).
For more details regarding the return of the products within 30 days of their delivery, please access the return policy document available here:
https://www.izavandee.ro/retur-gratuit
In general, the products are accompanied by a legal guarantee of 2 years from the date on which we deliver them to you and by the manufacturer's warranty (where applicable). Exceptions are made for products whose average service life is less than 2 years, in which case the warranty period is reduced to this duration.
The warranty provided does not affect the other rights set forth by applicable law.
If you are not a consumer: you must check all products as soon as you have received them and, within 5 working days of delivery, inform us in writing of any non-conformity of the products. If we do not receive such information from you within the indicated time limit, the products will be considered accepted by you and you will no longer be able to invoke their nonconformities (such as apparent vices, hidden vices or other deficiencies, etc.).
For any questions related to the warranty, please contact us at the email address office@izavandee.ro or through the Website's Contact Page available here
https://www.izavandee.ro/contact
RIGHT OF WITHDRAWAL (WITHDRAWAL)
If you place an Order through the Site, you may cancel the Order at any time before the conclusion of the Contract, in accordance with these Terms and Conditions.
The consumer also has the right to unilaterally terminate the Contract within 14 days of the physical delivery of the Product, without having to justify the decision to withdraw and without incurring any costs other than those established by law. If you have ordered through a single order several products that will be delivered separately, the term expires after 14 calendar days from when you physically took possession of the last product.
For the exercise of the right of withdrawal, the Client will cumulatively fulfill the following obligations:
(i) will send to NOIOVA within 30 days its decision to withdraw from the Contract either using the model withdrawal form available here: https://www.izavandee.ro/formular-retragere or any other unequivocal statement in which it expresses its decision to withdraw from the Contract, which you will send by email to the address office@izavandee.ro, or by filling in the return form online https://www.izavandee.ro/frontendUsers/myReturnedOrders - available from your Account, marking the box regarding the right of withdrawal, and will receive the confirmation of sending to NOIOVA by e-mail to the address communicated at the time of making the Order.
(ii) will return the Product in respect of which it withdraws from the Contract to NOIOVA at the address: Busteni Street, No.8, Room No.4, Pantelimon City, Ilfov County, postal code 077145, as soon as possible.
NOIOVA can provide coverage of all shipping costs for returned products (regardless of the reason for return) as well as the loyalty procedure if the return is requested and processed through the existing section in the Account.
If the Order is paid, NOIOVA will reimburse the amount paid by you, within a maximum of 14 (fourteen) days from the date of notification by the Buyer of its decision to withdraw from the Contract, only by bank transfer to the account from which the payment was made.
NOIOVA will be able to postpone the reimbursement of the amount until the receipt of the Goods sold or until the receipt of a proof that they were dispatched, if it has not offered to recover the Goods itself (the most recent date will be taken).
In case of diminishing the value of the products – because of the way you have handled or used them (in a different way than to determine the nature, qualities and functioning of the products) we will be able to partially reimburse you the amount we have collected from you, and may decrease the value of the decrease of the respective products.
NOIOVA reserves the right not to accept withdrawal from the contract if upon return of the products it is found that they are not in the state in which they were delivered (they contain traces of use, missing labels, emblems, other safety features or components).
Products which, by their nature, cannot be returned or which can degrade or deteriorate rapidly, such as underwear, swimwear, leather goods, may not be subject to withdrawal from the contract.
CONFIDENTIALITY AND PROTECTION OF PERSONAL DATA
NOIOVA will ensure the confidentiality of all data provided for the purpose of creating the Account and delivering the Services.
You are required to let us know as soon as possible if you have any indications or suspicions that a third party may affect the security of your Account. For detailed information regarding the policy on the protection of personal data, please access the section "PROTECTION OF PERSONAL DATA" available on the Site at the address: https://www.izavandee.ro/protectia-datelor-personale
The Cookie Policy serves exclusively for the proper functioning of the Site, this tool being used in accordance with the legal provisions. For detailed information on the cookie policy, please access the section "COOKIES POLICY" available on the Site at: https://www.izavandee.ro/politica-utilizare-cookieuri
PROMOTION OF PRODUCTS AND OFFERS
In order to promote the products and offers available NOIOVA can send newsletters.
To the User/Client/Member who has opted to receive them, directly or through commercial partners, by ensuring/respecting the confidentiality of the data provided by the User/Client, by various means, such as by e-mail, any other equivalent electronic means of communication (such as SMS, etc.)
The User/Client/Member has the right to opt out of the option initially expressed as follows at any time:
(i) Using the specially intended link within any newsletters and/or alerts received;
(ii) By modifying your acceptance or receiving newsletters and/or alerts and using pages in restricted areas, by using your Account.
(iii) By contacting NOIOVA, according to the contact information existing on the Site.
RESPONSIBILITY
NOIOVA cannot be liable for damages of any kind that the Customer or any third party may suffer as a result of NOIOVA's fulfillment of any of its obligations under the Order and for damages resulting from the use of the Products after delivery and in particular for their loss.
However, to the extent that the limitation of liability as set out above is not possible, the extent of NOIOVA's liability for any damage caused will extend only to the value of the Products that formed the object of the Order on the basis of which the act causing the damage was generated.
The Customer is responsible for the safekeeping of account details, being solely responsible for the use of these details fraudulently as a result of their transmission to a third party voluntarily or as a result of his fault.
COMPLAINTS / COMPLAINTS
For complaints or complaints related to this Document, the Client has at his disposal the contact form within the Site. The complaints will be analyzed within 10 days from their receipt, and immediately after their settlement, an answer will be communicated to the Client.
GOVERNING LAW
This Document is governed by the law of Romanian in force.
In case of possible disputes regarding this Document, it will first be attempted to settle them amicably through the electronic address office@izavandee.ro, and if the amicable settlement will not be possible, the dispute will be settled by the competent courts in Romania.
In the same sense, if the transaction between you and us has been concluded through the website, in accordance with Regulation (EU) no. 524/2013 we inform you that you have the right to request the settlement of the dispute out of court, through the online dispute resolution platform, accessible at the internet address
https://ec.europa.eu/consumers/odr
Any access to or visit to the site www.izavandee.ro or use of the Services offered through this Site implies acceptance of the Terms and Conditions set forth below, unless there are distinctly formulated conditions of use for that Content or you have another validly concluded user agreement. If you do not agree with the Terms and Conditions set forth in this Document, please do not use this Site.
This site is operated by the company NOIOVA S.R.L., has its headquarters in Busteni Street, No.8, Chamber No.4, Pantelimon City, Ilfov County, postal code 077145, andnoegistrata to the Trade Register under no. J23/2111/2021, identified with CUI 44038643, e-mail office@izavandee.ro, phone +40 212556781/+40 212556782, share capital 200 lei, bank account RO09BTRLRONCRT0597839401, hereinafter referred to as NOIOVA S.R.L.
Access to the Services on the site will be allowed only to Members and Clients and only after accepting the conditions of use established by this Document and the conditions stipulated in the documents that complete it:
- Protection of personal data
https://www.izavandee.ro/protectia-datelor-personale - Cookie Policy
https://www.izavandee.ro/staticPages/view/26 - Security of
https://www.izavandee.ro/securitatea-informatiilor information
DEFINITIONS
Customer - The person who has or obtains access to the Content and Service and who has placed at least one Order on the Site;
Account - the assembly consisting of an e-mail address and a password that allows a single User access to restricted sections of the Site through which access to the Service is made or the transmission of the Order, in which case it contains information about the Customer and the Customer's history on the Site (Orders, invoices, product guarantees, return, etc.);
Content
- any information located on the Site or available on the Service that can be visited, viewed or accessed by the User / Member / Client through an electronic device;
- the content of any communication sent to the Users / Members / Clients by NOIOVA by electronic means and / or any other available means of communication;
- any information communicated by any means by an employee / collaborator of NOIOVA to the Members / Clients according to the contact information specified by him/ her;
- information related to the Products and/or prices charged by NOIOVA in a certain period;
- information related to the Products, services and/or prices charged by a third party with whom NOIOVA has concluded partnership contracts, within a certain period;
- data relating to NOIOVA or its other data;
Order – the operation by which the Customer expresses his intention to purchase products sold through the Site by NOIOVA;
Contract - represents the consensual distance agreement between NOIOVA and the Client regarding the sale, respectively the purchase, of one or more Products on the Site, by launching an Order by the Customer and its acceptance by the Seller, in compliance with the legal provisions and the Terms and Conditions;
Document - these Terms and Conditions;
Member - The natural person who has or obtains access to the Content, through any means of communication or under a user agreement and who requires the creation and use of an Account;
Newsletter - means of periodic information, exclusively electronically, respectively e-mail or other form of distance communication (e-mail, SMS) on the Products and / or promotions carried out by NOIOVA in a certain period;
Products - Any goods (products) that are made available to the User by NOIOVA for purchase, for a fee, by using the Site.
Service - The e-commerce service carried out exclusively on the public available sections of the Site, in the sense of giving users the possibility to Contract products using exclusively electronic means, including other means of distance communication (telephone). The products offered through this Site are available for delivery to the countries of the European Union.
Site – the domain www.izavandee.ro and its subdomains.
Specifications – all specifications and/or descriptions of products as specified in their description.
User - The natural person who has or obtains access to the Content, through any means of electronic communication, who does not have an Account created and has not placed any order on the Site.
Transaction - the payment transaction, respectively the collection, of a sum of money as a result of the sale, respectively the purchase, of a Product through the Site.
GENERAL PROVISIONS
NOIOVA may modify this Document at any time to reflect changes in legislation, internal policies or the technology used. Any changes to the Document will be effective in the case of the Services only for orders registered after the publication of such changes on this Site.
NOIOVA has the right, at any time, to modify, suspend or terminate the online marketing of the Products, partially or totally, temporarily or permanently, with or without prior notice / notice / .
NOIOVA will make the technical efforts to ensure the proper functioning of the Site. In the event that there will be interruptions in operation or impossibility of access by users / Clients / Members for a fixed period of time, NOIOVA will not be liable to any person for any damage or losses suffered, resulting directly or indirectly as a result of improper use of the Service provided, non-functioning of the Service for technical reasons and / or from the action of third parties.
NOIOVA will make the necessary efforts to achieve the purpose of the Site and has no responsibility for the Content posted by Users on the Services.
NOIOVA assumes no responsibility and will not be liable for any damage or viruses that could affect your computer or other electronic equipment as a result of accessing or using this Site or downloading any material, information, text, video or audio images from the site.
Accessing this Site is at the user's own risk, NOIOVA not being in any way liable for any direct or indirect damages caused by accessing the Site or as a result of making / completing an Order or any use of the data and information on this Site.
RULES OF USE OF THE SITE
It is forbidden to use the Site for the promotion or marketing on it of goods or services other than those presented by NOIOVA.
It is forbidden to use the Site to display or transmit any material that is unlawful, abusive, licentious, libelous, vulgar, instigator, threatening, pornographic or profane, or any other material that may constitute or encourage conduct that may give rise to a crime or that could lead to civil liability or constitute a violation of other legal provisions.
It is forbidden to access the Site or use the Services in a way that damages, disables, overloads or damages any server or networks contained in any server or that could influence the use of the Services by any other User.
It is forbidden to delete, add, insert, modify information on the Site, as well as any attempt to gain unauthorized access to the Site, to the accounts of other Users, to connected computer systems or networks or to any other Services by fraud, decoding passwords or by any other means, including by exploiting a means unintentionally made available by NOIOVA. Any violation of the provisions of this section, may lead to permanent or temporary blocking of access to the Site and the obligation of its author to pay compensation for the damage caused.
The Controller reserves the right to disclose at any time any information the disclosure of which is necessary to comply with any law, regulation, judicial procedure or request by state bodies.
INTELLECTUAL AND INDUSTRIAL PROPERTY
The content of the Site, as defined in the preamble, including without limitation all static texts and images, dynamic images and/or multimedia content, buttons, commercial symbols, trademarks and/or commercial designs are the exclusive property of NOIOVA, and it is reserved all the rights obtained in this regard directly or indirectly (through use and/or publication licenses).
Users / Clients / Members may use the Site Content exclusively for informational, non-commercial or personal purposes, being forbidden to copy, retrieve, reproduce, publish, transmit, sell, partially, fully or modifiedly distribute the content of this Site for other purposes, unless permitted by exceptions to the applicable copyright laws or by express agreements from NOIOVA.
To the extent that you wish to use, retrieve, copy or distribute some of the Content, please send us a message to the email address office@izavandee.ro stating the Content you wish to use, the actual manner in which you intend to use it and the intended purpose, which are the "Terms" of the user agreement. In the absence of prior written consent from the Operator, any distribution, communication, copying, display, reproduction, publication, license granting of use, creation of derivative works, transfer or sale of the Content shall be considered a violation of the Terms and Conditions, as well as of the rights enjoyed by the holders of intellectual property rights in the Content.
Users who publish / submit any Content on the Site have the obligation not to harm in any way the copyrights of a third person.
INFORMATION PRESENTED ON THE SITE
All elements used to describe the Products (such as, but not limited to, static or dynamic images, descriptive text, graphic or video presentations) do not represent a contractual obligation on the part of the Seller, these being used exclusively for the purpose of presentation and information. For this reason, we ask you, before placing an Order, to carefully check the characteristics of the Product as presented on the Site.
NOIOVA does all due diligence to ensure the correctness and completeness of the data and information published on the Site, including the description of the Products, as well as the prices indicated. However, persons using this Site are informed of the possibility of errors. To the extent that it is found that the error has affected or, as the case may be, influenced an Order or the Concluded Contract, NOIOVA will inform the Customer as soon as possible in order to reconfirm the Order / validity of the Contract or, possibly, its / its cancellation.
Products that are the subject of sale as part of a promotion or campaign of any kind will also be subject to the terms and conditions applicable to that campaign or promotion and which will be duly announced in advance. Users/Customers/Members are kindly asked to read the terms and conditions applicable to a particular campaign or promotion before placing an Order on products that are part of that campaign or promotion.
ONLINE SALES POLICY
Access to the Site in order to make an Order is allowed to any User who acts with a legitimate purpose and who has the intention to purchase from the Seller one or more Products, in compliance with this Document.
Only persons who have reached the age of 18 at the time of the Order and wish for the delivery of the Products to take place within the European Union may place orders on the Site.
There is no minimum value for making a order on the Site.
NOIOVA sells the Products online in retail (retail) system, not intended for resale or distribution for commercial purposes.
NOIOVA reserves the right to deny access to some Users / Members / Customers to some or all of the functions related to online marketing, as well as to restrict the processing and / or delivery of an Order if there are suspicions of fraud on their part or if it has a behavior that may harm noiova's interests.
Posting opinions on products or communicating with NOIOVA can be done by using the data mentioned in the "Contact" section of the Site. Opinions or addresses containing insults or undisclosed language will be removed from the Site or ignored, NOIOVA having the freedom to obtain the information received without having to justify its actions.
ACCOUNT
In order to purchase a Product you must have an Account.
The account is created either voluntarily, and the mandatory fields will be filled in with the requested personal data – e-mail address and password, or by our operator – on your behalf, when you prefer to order products by phone, our operator will take over and enter the personal data in the Account.
The account can also be created through a social network (e.g. Facebook, Gmail) your personal data. Authentication (email address and password) will be imported from the existing account on these networks.
To find out what personal data we collect to create your Account, how we use it and how you can exercise your rights, please refer to the Personal Data Protection document available here https://www.izavandee.ro/protectia-datelor-personale
If you are not a consumer (but a representative of a legal person) and you order products for a legal entity that you represent and on behalf of which you act, you will need to provide us with additional information about this entity (name, registered office, registration number, tax identification code). In any communication with us on behalf of the legal entity you represent, you will act on its behalf and you will legally bind that entity.
Following the creation of the Account, the Client will receive on the indicated e-mail address a link confirming the Account that will have to be accessed by the Client in order to complete the registration procedure.
COMMAND
In order to purchase Products, you can send an Order to us by following the ordering process on the site or by phone.
The order through the Site is made through the following steps:
(i) Selecting the Product(s) and adding them to the shopping cart by pressing the "Add to Cart" button.
(ii) Pressing the "Checkout" button, and a page will be opened for authentication in the Account or entering personal data, if you are not already an account or you do not have the data entered - name, surname, email address, contact phone, those regarding the billing and delivery address, the desired payment method, the application of any discounts as a result of holding a voucher code, discount code or gift card, ticking the section "I agree with the Terms and Conditions", expressing or not the consent for receiving the Newsletter and the method of receipt.
(iii) Transmission of the order to NOIOVA.
The customer must ensure that the order data and the information provided for delivery and contact are correct. During the ordering process, before submitting the order you can check, modify or correct any errors, review the list of ordered products.
The addition of a Product to the shopping cart, in the absence of completion of the Order, does not entail the registration of that Order, implicitly the automatic reservation of the Product.
The order represents your offer to purchase the products, being subject to confirmation by NOIOVA.
After making the Order, the Customer will receive an e-mail notification message regarding the registration of the Order. Also, the notification regarding the registration of the Order will include the order number (allocated to each order) in the NOIOVA system, the details of the Products ordered, the total price of the Order, including the delivery costs. The notification received by the Customer after making the Order regarding the taking over of the respective Order has the role of informing and does not represent the acceptance of the Order by us.
After checking the stock of Products, NOIOVA confirms by e-mail the availability of the ordered Products, the delivery term and, respectively, the acceptance of the Order. Acceptance of the Order means the conclusion of the contract between you and NOIOVA, the Contract being part of both the provisions of this Document and any subsequent agreements between the Client and NOIOVA regarding an Order, regardless of whether or not they are contained in an electronic or material document.
The order can also be placed via phone - providing our operator with the necessary data to open you on your behalf. a user account, including an e-mail address through which the acceptance of your order and its confirmation can be made. This e-mail will also contain links to the Processing of Personal Data and this Document that we invite you to study. The acceptance of the order and, respectively, the existence of a contract between you and us is implicit and proven by the recording of the telephone call.
If we are unable to send the order placed on the www.izavandee.ro through the courier company chosen by you (technical reasons, increased volume that would lead to increased time), we reserve the right to send the order with another courier company than the one selected in the checkout page.
NOIOVA may cancel the Order launched by the Client, with the concomitant or subsequent notification of the Client, without being held liable for such an action, in the following cases:
(i) failure of the issuing bank to accept the Customer's card, the Transaction, in the case of online payment;
(ii) invalidation of the Transaction by the card processor agreed by NOIOVA, in case of online payment;
(iii) the data provided by the Client on the Site is incomplete and/or incorrect;
(iv) the Customer's express request to withdraw from the Order, expressed in writing;
(v) the technical impossibility of processing the Order at the site level, for reasons beyond the control of the Seller;
(vi) any of the terms and conditions herein have not been exactly observed by the Customer.
DELIVERY. TRANSFER OF OWNERSHIP AND RISKS
The products are delivered by courier anywhere in the European Union.
The delivery term is indicated in the e-mail accepting the Order, respectively within a period of 3 -7 working days, without exceeding the 14-day term.
The customer will be able to fill in the Order form a single delivery address for each Order made.
Ownership and risks of the Products shall be transferred upon delivery, subject to payment by the Customer.
We do not assume responsibility for losses that may arise from the event of late delivery – if they are caused by circumstances beyond our control or for which we have not been able to take reasonable measures to prevent the delay (government actions, force majeure impediments, wars, acts of terrorism, protests, riots, civil unrest, fires, explosions, floods, epidemics, strikes.)
If the product cannot be delivered NOIOVA undertakes to inform the Customer about this unavailability, and the amounts paid in having to be reimbursed within a maximum of 30 days.
The maximum amount of damages that can be paid by NOIOVA to any Client in case of non-delivery or improper delivery is the value of the amount collected by NOIOVA from this Client.
BILLING AND PAYMENT
The price of the Products is the one mentioned on the Site and includes VAT in the applicable rate according to the legislation in force.
The delivery cost is charged in addition to the price of the products. The delivery of the Products will be for a fee or free of charge, depending on the conditions applicable to the Order or the campaign carried out by NOIOVA on the date of the Order.
The ordered products can be paid in cash, in the local currency, on delivery (reimbursement), online - with the card through the platform available on the Site.
Also, the Order can be paid partially or in full with a gift card or voucher issued by NOIOVA.
The payment card data will not be accessible to NOIOVA nor will they be stored by NOIOVA, but only by the payment processor integrated in the Site and by the transaction authorization institution or another entity authorized to provide card identification data storage services, about whose identity the Client / User / Buyer will be informed, prior to data entry.
We make every effort to ensure that the Price stated on the Site is fair and complete. If we find that there is an error, we are not obliged to supply you with that product at the wrongly mentioned price, and will restore any amount already collected in the absence of your agreement. to purchase the Product at the right price.
The Seller will issue to the Customer an invoice for the delivered Products, and the Customer is obliged to provide all the information necessary to issue the invoice according to the legislation in force.
The Seller will send to the Customer the invoice related to the Product Order, as well as for any other costs related to the Order, in material or electronic format, by including the invoice in the package that includes the delivered Products, respectively by e-mail, at the address mentioned by the Customer.
CONFORMITY OF PRODUCTS AND WARRANTIES
If you are a consumer, and upon Delivery you find that a product does not match your Order. (accepted and confirmed by us under this Document), you may ask us to (a) repair it or (b) replace it without any payment from you within 15 calendar days of informing us (if repair or replacement applies to that type of product and is possible) or (c) to refund you the price paid (provided that you return the product to us at our expense - when we request it).
For more details regarding the return of the products within 30 days of their delivery, please access the return policy document available here:
https://www.izavandee.ro/retur-gratuit
In general, the products are accompanied by a legal guarantee of 2 years from the date on which we deliver them to you and by the manufacturer's warranty (where applicable). Exceptions are made for products whose average service life is less than 2 years, in which case the warranty period is reduced to this duration.
The warranty provided does not affect the other rights set forth by applicable law.
If you are not a consumer: you must check all products as soon as you have received them and, within 5 working days of delivery, inform us in writing of any non-conformity of the products. If we do not receive such information from you within the indicated time limit, the products will be considered accepted by you and you will no longer be able to invoke their nonconformities (such as apparent vices, hidden vices or other deficiencies, etc.).
For any questions related to the warranty, please contact us at the email address office@izavandee.ro or through the Website's Contact Page available here
https://www.izavandee.ro/contact
RIGHT OF WITHDRAWAL (WITHDRAWAL)
If you place an Order through the Site, you may cancel the Order at any time before the conclusion of the Contract, in accordance with these Terms and Conditions.
The consumer also has the right to unilaterally terminate the Contract within 14 days of the physical delivery of the Product, without having to justify the decision to withdraw and without incurring any costs other than those established by law. If you have ordered through a single order several products that will be delivered separately, the term expires after 14 calendar days from when you physically took possession of the last product.
For the exercise of the right of withdrawal, the Client will cumulatively fulfill the following obligations:
(i) will send to NOIOVA within 30 days its decision to withdraw from the Contract either using the model withdrawal form available here: https://www.izavandee.ro/formular-retragere or any other unequivocal statement in which it expresses its decision to withdraw from the Contract, which you will send by email to the address office@izavandee.ro, or by filling in the return form online https://www.izavandee.ro/frontendUsers/myReturnedOrders - available from your Account, marking the box regarding the right of withdrawal, and will receive the confirmation of sending to NOIOVA by e-mail to the address communicated at the time of making the Order.
(ii) will return the Product in respect of which it withdraws from the Contract to NOIOVA at the address: Busteni Street, No.8, Room No.4, Pantelimon City, Ilfov County, postal code 077145, as soon as possible.
NOIOVA can provide coverage of all shipping costs for returned products (regardless of the reason for return) as well as the loyalty procedure if the return is requested and processed through the existing section in the Account.
If the Order is paid, NOIOVA will reimburse the amount paid by you, within a maximum of 14 (fourteen) days from the date of notification by the Buyer of its decision to withdraw from the Contract, only by bank transfer to the account from which the payment was made.
NOIOVA will be able to postpone the reimbursement of the amount until the receipt of the Goods sold or until the receipt of a proof that they were dispatched, if it has not offered to recover the Goods itself (the most recent date will be taken).
In case of diminishing the value of the products – because of the way you have handled or used them (in a different way than to determine the nature, qualities and functioning of the products) we will be able to partially reimburse you the amount we have collected from you, and may decrease the value of the decrease of the respective products.
NOIOVA reserves the right not to accept withdrawal from the contract if upon return of the products it is found that they are not in the state in which they were delivered (they contain traces of use, missing labels, emblems, other safety features or components).
Products which, by their nature, cannot be returned or which can degrade or deteriorate rapidly, such as underwear, swimwear, leather goods, may not be subject to withdrawal from the contract.
CONFIDENTIALITY AND PROTECTION OF PERSONAL DATA
NOIOVA will ensure the confidentiality of all data provided for the purpose of creating the Account and delivering the Services.
You are required to let us know as soon as possible if you have any indications or suspicions that a third party may affect the security of your Account. For detailed information regarding the policy on the protection of personal data, please access the section "PROTECTION OF PERSONAL DATA" available on the Site at the address: https://www.izavandee.ro/protectia-datelor-personale
The Cookie Policy serves exclusively for the proper functioning of the Site, this tool being used in accordance with the legal provisions. For detailed information on the cookie policy, please access the section "COOKIES POLICY" available on the Site at: https://www.izavandee.ro/politica-utilizare-cookieuri
PROMOTION OF PRODUCTS AND OFFERS
In order to promote the products and offers available NOIOVA can send newsletters.
To the User/Client/Member who has opted to receive them, directly or through commercial partners, by ensuring/respecting the confidentiality of the data provided by the User/Client, by various means, such as by e-mail, any other equivalent electronic means of communication (such as SMS, etc.)
The User/Client/Member has the right to opt out of the option initially expressed as follows at any time:
(i) Using the specially intended link within any newsletters and/or alerts received;
(ii) By modifying your acceptance or receiving newsletters and/or alerts and using pages in restricted areas, by using your Account.
(iii) By contacting NOIOVA, according to the contact information existing on the Site.
RESPONSIBILITY
NOIOVA cannot be liable for damages of any kind that the Customer or any third party may suffer as a result of NOIOVA's fulfillment of any of its obligations under the Order and for damages resulting from the use of the Products after delivery and in particular for their loss.
However, to the extent that the limitation of liability as set out above is not possible, the extent of NOIOVA's liability for any damage caused will extend only to the value of the Products that formed the object of the Order on the basis of which the act causing the damage was generated.
The Customer is responsible for the safekeeping of account details, being solely responsible for the use of these details fraudulently as a result of their transmission to a third party voluntarily or as a result of his fault.
COMPLAINTS / COMPLAINTS
For complaints or complaints related to this Document, the Client has at his disposal the contact form within the Site. The complaints will be analyzed within 10 days from their receipt, and immediately after their settlement, an answer will be communicated to the Client.
GOVERNING LAW
This Document is governed by the law of Romanian in force.
In case of possible disputes regarding this Document, it will first be attempted to settle them amicably through the electronic address office@izavandee.ro, and if the amicable settlement will not be possible, the dispute will be settled by the competent courts in Romania.
In the same sense, if the transaction between you and us has been concluded through the website, in accordance with Regulation (EU) no. 524/2013 we inform you that you have the right to request the settlement of the dispute out of court, through the online dispute resolution platform, accessible at the internet address
https://ec.europa.eu/consumers/odr